Store Policy

Shipping and Delivery

  • Ready-to-Sell Products: Orders are shipped within 1-6 days.
  • Personalised & Customised Products: Allow 2-4 weeks for production before shipping depending upon the category of the product. (Please check description of the product for more delivery details)
  • Delivery Time Disclaimer: Estimated delivery time may vary due to external factors beyond our control.
  • Shipping Address: Double-check your address during checkout; changes are not possible after shipment is dispatched.

 

RETURNS AND EXCHANGE

 Return Policy:

  • All Sales are Final: We regret to inform you that we DO NOT accept returns and refunds due to the unique nature of our products.

Exchange Policy:

  • Exchanges are exclusively available for Damaged or Broken Items depending upon the availability.
  • Regrettably, exchanges are not applicable to customised and personalised items or for any other issue.
  • If your item arrives damaged or broken, we are pleased to offer an exchange for the same product. 
    At Luna, we value your experience with us, and we strive to deliver products in perfect condition. Should you encounter any concerns with a damaged or broken item, please do not hesitate to reach out to our customer support team for a swift resolution. Unpacking Video Requirement:
  • To facilitate the exchange process for damaged items, we kindly request that you provide an unpacking video of the entire process without any edits or cuts. This ensures transparency and helps us promptly address any issues with the product.
  • Please note that the unpacking video requirement is solely for verification purposes and to ensure a seamless exchange experience. We value your satisfaction and are committed to resolving any concerns related to damaged items promptly and efficiently.


ADDITIONAL IMPORTANT INFORMATION

Refunds will only be processed under the following circumstances: in the case of a wrong or damaged product, provided an unpacking video with no cuts is submitted, adhering to our exchange policy. Upon receiving and carefully inspecting the return, we will promptly inform you of the refund's approval status. Approved refunds will be automatically credited to your original payment method within 10 business days. However, please be advised that the processing and posting of the refund by your bank or credit card company may entail additional time. Should more than 15 business days elapse after we approve your return and the refund is still not received, kindly reach out to us at lunahomes.in@gmail.com for assistance.

Your satisfaction is of utmost importance to us, and we strive to ensure a seamless shopping experience. If you have any inquiries or require further clarification, please do not hesitate to contact our dedicated customer support team.


PRIVACY POLICY

 Terms of Service

Terms of Use

Welcome to Luna Homes and Gifting. By using our services and accessing www.lunahomes.in, you agree to abide by the following terms and conditions. We encourage you to read these terms carefully, as they govern your interactions with our website.

Throughout this agreement, terms like "we," "us," and "our" refer to Luna Homes and Gifting. The services provided on this site are subject to your acceptance of all terms, conditions, policies, and notices outlined herein.

Your engagement with our services, including browsing, shopping, or contributing content, constitutes an agreement to comply with the terms and conditions laid out in this document. If you disagree with any part of these terms, kindly refrain from accessing the website or using our services.

As our services evolve, any new features or tools added to the platform will also be subject to these Terms of Service. The most current version of these terms can be reviewed on this page.

Our website is hosted on shopify, providing an online e-commerce platform for the sale of our products and services.

General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason. Your content, excluding credit card information, may be transferred unencrypted and could involve transmissions over various networks. It may also undergo changes to meet the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. Unauthorized reproduction, duplication, copying, selling, reselling, or exploitation of any portion of our services is strictly prohibited without our express written permission. Headings used in this agreement are for convenience only and will not limit or affect these Terms.

Age

By accepting these Terms of Service, you confirm that you are of at least the age of majority in your state or province of residence. If you are a minor, you must have the consent of your parent or guardian to use this site. Our products are not to be used for any illegal or unauthorised purpose, and you agree not to violate any laws in your jurisdiction while using our services. Transmitting worms, viruses, or any destructive code is strictly prohibited. Failure to comply with any of these terms may result in the immediate termination of your services.

Price and Service Modification

Product prices are subject to change without notice. We reserve the right to modify or discontinue our services at any time without prior notice. We will not be liable to you or any third party for any modifications, price changes, suspensions, or discontinuances. We also reserve the right to discontinue any product at our discretion. Any offers made on this site are void where prohibited.

Billing and Account Information

We reserve the right to refuse any order for any reason. In our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order. This includes orders placed under the same customer account, credit card, or sharing the same billing and/or shipping address. If we make changes or cancel an order, we will attempt to notify you through the provided email, billing address, or phone number. You agree to provide accurate and complete purchase and account information and to promptly update this information as needed.

For more details, please review our Returns Policy.

Third-Party Links

Our services may include materials from third parties. Third-party links on this site may direct you to websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of these materials and do not warrant any third-party websites' products, services, or content. Any harm or damages resulting from transactions with third-party websites are not our liability.

Errors, Inaccuracies, and Omissions

Occasionally, information on our site may contain errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate, without prior notice.

We have no obligation to update, amend, or clarify information on the website, except as required by law. The absence of a specified update date should not be taken to indicate that all information has been modified or updated.

Prohibited Uses

In addition to other prohibitions in the Terms of Service, you are prohibited from using the site or its content for any unlawful purpose, soliciting others for unlawful acts, violating regulations or laws, infringing upon intellectual property rights, harassing or discriminating based on various factors, providing false information, uploading viruses or malicious code, collecting personal information, engaging in spam, or interfering with security features. We reserve the right to terminate your use of the Service for violating any prohibited uses.

These are the terms and conditions for Luna Homes and Gifting. If you have any questions or concerns, please contact us at lunahomes.in@gmail.com

Thank you for choosing Luna Homes and Gifting!